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Managed Services in a Month

Newly Revised and Expanded

2nd Edition

Released Jan. 2013

 

Gimme

Only $24.95

Build a Successful IT Services Business in 30 Days!

The ultimate do-it-now guide to getting started in Managed Services.

Whether you're a NEW Computer Consultant or an experienced technician making the move to managed services, this is the perfect book for you!

The book includes step-by-step instructions for creating service offerings, reformulat-ing your business, creating service agreements, and more!

Build a Successful Computer Consulting Business in 30 Days!

 

 

"Another great book Karl, I’ve been running a MSP in the UK for over 10 years now and this has made me think about the recent changes that Microsoft have chosen to drop their SBS range and push their hosted solutions. This book will help me shape my companies future."

- Matt Beardon
Essex, England
March 2013

 

 

"Loving the invaluable insight and advice from someone who has been there, done that, got the t-shirt!"

- Jamie Ausenbaugh
Hopkinsville, Kentucky
January 2013

 

 

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If you buy this book or any Books or Seminars from Great Little Book Publishing, we Guarantee your satisfaction - or you get a 100% refund - No Questions Asked!

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About the Author

Karl W. Palachuk is the founder and CEO of KPEnterprises Business Consulting, Inc. and other successful companies in Sacramento, CA. He is the president of the Sacramento
SMB IT Professionals Group and author of several books, including The Network Documentation Workbook.

Karl has been a featured speaker at conferences and seminars over the last ten years. He is a
Microsoft Certified Systems Engineer with a Bachelor's Degree from Gonzaga University and a Master's Degree from The University of
Michigan. He is also a Microsoft Small Business Specialist, and is an original member of
Microsoft’s Small Business Specialist Advisory
Panel.

 


A great resource for new computer consultants or experienced technology consultants interested in managed services!

Selected Sections From The Book - 2nd Ed.:

Section I Computer Consulting in the 21st Century

Ch. 1 What’s Different About Technology Consulting Today?

Ch. 2 The Latest Tools and Options (circa Jan 2013)

Ch. 3 Cloud Computing in the Small Business Space

Ch. 4 New Consulting Business vs. Existing Business

Section II The Managed Service Model

Section III Getting Started

Section IV Putting Your (New) Business Together

Section V Executing the Plan

Section VI Running Your New MSP Business

Resources, Appendices, etc.


 

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Managed Services in a Month

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Managed Services in a Month

New Edition - © 2013!

Ebook and Audio Book are available now!

 

 

Resources from

Managed Services in a Month

 

Here are the resource lists from the end of each chapter.

This is provides for folks who bought the book in audio format. We realize that listening to the resources and typing them in can be a pain in the neck.

So here are the resources mentioned for each chapter.

Your feedback and corrections are welcome.

 


Additional Resources to Explore

(Note: I realize some resources are repeated several times. That's because they are relevant to the discussion of more than one chapter. It's also a good indicator that you might want to look at them!)

 

Section I Computer Consulting in the 21st Century

Ch. 1 What’s Different About Technology Consulting Today?

• The ASCII Group – www.ascii.com

• Experts Exchange – www.experts-exchange.com

• SPC International (formerly Managed Services Provider University) – www.spc-intl.com

• Small Biz Thoughts – www.smallbizthoughts.com and blog.smallbizthoughts.com

• SMB Nation – www.smbnation.com

• Spiceworks – www.spiceworks.com

Ch. 2 The Latest Server and Options (circa Jan 2013)

Note: All URLs are subject to change, but especially the Microsoft
sites.

• Microsoft “TechCenters” for IT Products & Technologies – http://technet.microsoft.com/en-us/bb421517.aspx

• Windows Servers Information – www.microsoft.com/servers/en/us/default.aspx

• Windows Server 2012 (all editions) – www.microsoft.com/en-us/server-cloud/windowsserver/2012-default.asp

 

Ch. 3 Cloud Computing in the Small Business Space

• Elance - see Upwork

• Microsoft’s Azure – www.windowsazure.com

• ODesk – see Upwork

• QuickBooks Online – www.quickbooksonline.com

• Salesforce.com – www.salesforce.com

• Upwork - www.upwork.com

 

Section II The Managed Service Model

Ch. 4 New Consulting Business vs. Existing Business

• QuickBooks – www.intuit.com

• Business Works – http://na.sage.com/sage%20businessworks

• PeachTree – http://na.sage.com/sage-50-accounting-us

On personal goals, mission, and vision, I recommend:

Relax Focus Succeed by Karl W. Palachuk

On starting a new business generally:

• US Small Business Administration: Thinking of Starting a Business? – www.sba.gov/thinking-about-starting

• Entrepreneur Magazine: Starting a Business – www.entrepreneur.com/startingabusiness

 

Ch. 5 Managed Services in a Month

• Autotask – www.Autotask.com

• ConnectWise – www.ConnectWise.com

• Continuum – www.continuum.net

E-Myth Revisited, The by Michael Gerber

• Guide to Selling Managed Services by Matt Makowicz

• Guide to a Successful Managed Services Practice by Erick Simpson

• Level Platforms – www.LevelPlatforms.com

• PacketTrap – www.PacketTrap.com

• Robin Robins – Author of the Technology Marketing Toolkit

Service Agreements for SMB Consultants by Karl W. Palachuk

• SOP Friday series is a great addition to this book. See www.SOPFriday.com

 

Section III Getting Started

Ch. 6 Start Making A Plan

• Continuum – www.continuum.net

• Level Platforms – www.levelplatforms.com

• PacketTrap – www.packettrap.com

• QuickBooks – www.quickbooks.com

• SOP Friday blog posts – www.SOPFriday.com

 

Ch. 7 Starting Fresh with No Clients to Convert

E-Myth Revisited, The by Michael Gerber

Some resources to help with work/life balance:

Relax Focus Succeed by Karl W. Palachuk

• The Relaxation Response by Herbert Benson and Miriam Z. Klipper

• How to Make a Buck and Still Be A Decent Human Being by Richard C. Rose and Echo Montgomery Garrett

• What Would a Wise Woman Do? by Laura Steward Atchison

 

Ch. 8 Create A Three-Tiered Pricing Structure

There were no specific resources required for this chapter, so here are some of the books I have on my Kindle:

• Million Dollar Consulting by Alan Weiss

• What the Most Successful People Do Before Breakfast by Laura Vanderkam

• Unmarketing: Stop Marketing, Start Engaging by Scott Stratten

 

Section IV Putting Your (New) Business Together

Ch. 9 Weed Your Client Garden and Finish The Plan

• Small Biz Thoughts blog – http://blog.smallbizthoughts.com

• Guide to a Successful Managed Services Practice by Erick Simpson

Service Agreements for SMB Consultants by Karl W. Palachuk

Some online digital printers I have used:

• Overnight Prints – www.overnightprints.com (my current favorite)

• Smartpress.com – www.smartpress.com

• UPrinting – www.uprinting.com

 

Ch. 10 Write a Service Agreement; Have It Reviewed

• Guide to a Successful Managed Services Practice by Erick
Simpson

Service Agreements for SMB Consultants by Karl W. Palachuk

• Lawyers.com – Contract Lawyers – http://contracts.lawyers.com

• FindLaw – online attorney search - http://lawyers.findlaw.com

 

Ch. 11 Print Up Your New Pricing Plan

• Folks who are good with Word formatting (for printing up your list):

- Upwork - www.upwork.com

- Many college students who need internships

- International Virtual Assistants Association. See the “Looking for A Virtual Assistant” link. – www.ivaa.org

 

Ch. 12 Overcoming Objections

• A Guide to SELLING Managed Services by Matt Makowicz

• A Guide to MARKETING Managed Services by Matt Makowicz

 

Ch. 13 Desktops and Managed Service Revisited

A Few Good Books

(There aren’t a lot of books on the topic of whether to cover desktops in a service agreement, so I decided to give you other resources.)

• The One Minute Manager by Kenneth Blanchard and Spencer Johnson

• Five Good Minutes: 100 Morning Practices To Help You Stay Calm & Focused All Day Long by Brantley Jeffrey, et al.

• The Power of Focus by Jack Canfield, Leslie Hewitt, Mark Victor Hansen.

• First Things First by Stephen R. Covey, A. Roger Merrill, and Rebecca R. Merrill

 

Section V Executing the Plan

Ch. 14 Client Sit-Downs

• The Dip by Seth Godin: http://sethgodin.typepad.com/the_dip

• The 100 Absolutely Unbreakable Laws of Business Success by Brian Tracy

• Leadership Secrets of Attila The Hun by Wess Roberts

- Sometimes the analogies are a stretch, but there's
some good advice here. A bit cynical.

• Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!...Even When They Don't Deserve It! by Jeff Gee, Val Gee

 

Ch. 15 The Meeting

• Autotask – www.autotask.com

• ConnectWise – www.connectwise.com

• Continuum – www.continuum.net

• LabTech – www.labtechsoftware.com

• Level Platforms – www.levelplatforms.com

• PacketTrap – www.packettrap.com

 

Ch. 16 After The Sale

• SOP Friday blog posts – www.SOPFriday.com

• karlp@greatlittlebook.com

• Managed Services Yahoo Group and proclaim your victory. http://groups.yahoo.com/group/SMBManagedServices/

 

Ch. 17 Key Points to Remember for Profit

• “SOP Friday” series on my blog – www.sopfriday.com

• On managing Scope Creep, see my chapters in

- The Super Good Project Planner for Technical Consultants

- The SAN Primer for SMB

- The Network Migration Workbook (written with Manuel Palachuk)

 

Section VI Running Your New MSP Business

Ch. 18 The Right Tools for the Job

• Autotask – www.autotask.com

• ConnectWise – www.connectwise.com

• Continuum – www.continuum.net

• HFNetCheck – www.shavlik.com

• Kaseya – www.kaseya.com

• Quickbooks – www.quickbooks.com

• Robin Robins – www.TechnologyMarketingToolkit.com

• ServersAlive – www.woodstone.nu/salive

Service Agreements for SMB Consultants by Karl W. Palachuk

 

Ch. 19 Your Standard Offerings (Your Catalog of Services)

Note: I’m skipping brand names from the Line Card section.

• Rent Manager – www.rentmanager.com

• Quosal – www.quosal.com

• Quotewerks – www.quotewerks.com

• Yardi Yoyager – www.yardi.com

On the quoting process:

The Network Migration Workbook by Karl W. Palachuk and Manuel Palachuk

The Super-Good Project Planner for Technical Consultants by Karl W. Palachuk

 

Ch. 20 Final Thoughts: Managed Services In a Month

Some great web sites and newsletters for Managed Services:

• Channel MSP – www.channelmsp.com

• SPC International (formerly Managed Services Provider University) – www.spc-intl.com

• MSPMentor – www.MSPMentor.net

• SMB Nation – www.SMBNation.com (Web site, newsletter, and conferences)

 

Ch. 21 One Final Note: Self-Interest Properly Understood

• Democracy in America by Alexis de Tocqueville Other great books that do not at first appear to be related to Managed Services:

• The Art of War by Sun Tzu

• The Greatest Secret in the World by Og Mandino

 

Note: No person or company on this list has paid to be mentioned on this list or in the book. Lots and lots of great resources are not listed here. Sorry. Life is rough. - kp

 


 

Managed Services in a MonthBy the way, you can connect with me on

Twitter: twitter.com/karlpalachuk

Facebook: facebook.com/karlpalachuk

LinkedIn: linkedin.com/in/karlpalachuk

Pinterest: pinterest.com/karlpalachuk

Blog: http://blog.smallbizthoughts.com

 



 

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